Frequently Asked Questions

Why should I rent a vacation accommodation? 

When you rent your own apartment, vacation house or villa, you have a place all your own where you can feel at home, what's more, this is usually more affordable than a hotel. You have the option of having a shared swimming pool for all the guests of an apartment complex or your own private pool in the garden of your villa. You are free come and go when you please and eat when it suits you based on your agenda and timetable. Have a barbecue, a cozy dinner at home or go out for a meal in town. You simply have your own address while on vacation. Having all these advantages is wonderful.   

Why should you book with Holiday-Chiclana? 

Holiday-Chiclana only rents properties within Chiclana de la Frontera and the surrounding areas and our team lives and works in the region giving us intimate knowledge of the area. We have visited each and every property and have personally met all the owners who we work closely with to ensure you enjoy your stay and we can help you choose the best option for your requirements during the booking process. Holiday-Chiclana has over 130 properties to choose from including villas, town houses and apartments with a “Best-Price Guarantee”. When booking direct you will always pay the lowest possible price with no booking fees, unlike when you book through the large International portals.   

How can I book? 

It is very simple. Go to www.holiday-chiclana.com and take a look at our entire accommodation offer using our search facilities, which can be selected to show by date, number of people, type of accommodation, number of bedrooms or bathrooms, pool, air-conditioning etc. Select an accommodation and see if it meets all your expectations. If available, request the reservation through the property page under Contact Us or Booking Information page on our website. Next, the Holiday-Chiclana team will reply to any questions you may have or send you a rental contract including the payment details. It’s that easy. You can also contact us through our web form, email, WhatsApp... all the contact data appears on our website.       

Can I book by phone? 

Yes, you can. You can find the perfect accommodation with the help of one of our employees but the offer and rental confirmation, even if made by phone, must be confirmed by email to ensure we have the information required to complete the booking.   

How can I contact Holiday-Chiclana? 

You will find all our contact information on our website. You can easily contact Holiday Chiclana by email and phone or WhatApp. Our employees speak Spanish, English, German, French and Portuguese.   

How can I find out if a vacation home is available? 

You can search by dates on our home page or each accommodation has a page where all its detailed information appears including the description, photographs, availability calendar and prices. You can consult the availability calendar and you can instantly see if it is free during your selected dates. Select the date of arrival and departure and you will directly obtain the rental price with the additional services that you can book.   

When will I receive the rental contract? 

Once you confirm the accommodation you want, the Holiday-Chiclana team will send you a rental contract by email, which you must return completed with your personal information.   

When do I have to pay? 

In general, there is a booking deposit payment that is made by bank transfer and a second payment, which depending on the accommodation, is paid on arrival in cash or in some cases, or one, two or four weeks before by bank transfer. All the details and deadlines are detailed on our website and will be specified in the rental contract.   

Can I cancel the reservation? 

In the event you have to cancel your reservation, you must notify Holiday-Chiclana in writing at your earliest convenience. If our team can find an alternative client for those dates at the same rate, then we will relet that period. The lessor will keep the deposit paid until a new client is obtained for the canceled dates. If successful, the deposit already paid will be returned, except for an administrative fee of 75 Euros. If the canceled period is not relet the booking deposit will not be refundable and therefore, we strictly advice travel insurance. 

Covid-19 

To consult our cancelation policy please go to our Home page on our website.

When will my Security deposit be returned? 

In most cases, it is returned on the day of departure. In others (in which it is indicated on our website) in order that the lessor can carefully review the accommodation, the deposit will be refunded no later than 7 days after the end of the rental period via bank transfer.    

Who bears the responsibility in case of damage? 

As a tenant, logically it is you who is responsible for damages. In case of causing any damage, it is important that you report it immediately. If damage is detected upon departure, it will be deducted from the deposit provided. If the amount of damage is greater than the deposit, you will be held responsible for it. For more information, see the booking rental conditions.   

Are our personal belongings insured while in the property?  

All the property owners have third party liability insurance, but it does not include personnel belongings and therefore we strongly recommend travel insurance.   

Will I quickly know the address of the vacation home? 

The map with the location of each of the accommodations is shown on our website. We will also include the exact address of the accommodation in the rental contract.   

Can I trust you with my data? 

Holiday Chiclana is subject to the strictest privacy legislation. All your data is for your own use only and our computer system is perfectly protected. With us your data is in good hands. For more information see our Privacy Policy link at the bottom of each page on our website.   

How will the keys be handed over to me? 

Will there be someone when I arrive? The owner or person responsible for the property will meet you to hand over the keys and show you the accommodation. Two weeks before your arrival, Holiday-Chiclana will send you all the contact information of the corresponding person.   

Is the final clean included in the price? 

Normally the final cleaning is included in the price. We just ask that the property is left neat and tidy and the rubbish is removed and the dishes washed and returned to where they belong. If it is not included, it will be detailed under extras on the property page of each property.   

What do I do if I arrive late on the arrival day? 

If you are going to arrive after the time that you have informed us of then we would ask you to notify the person responsible for the property when you are traveling with the estimated time of your arrival, since you will have the contact of the person who meets you at the destination. If you know that you will be arriving after 21:00 before your journey starts then we may arrange the keys to be made available in a different way, please advise us accordingly.     

Can I bring animals with me? 

That is decided by the owner of the vacation home. Our website allows you to filter accommodations where pets are allowed. A supplement of €5 per day will be applied for each pet and an increase in the security deposit may be requested depending on the property owner. Please note that pets are not allowed without prior approval.   

Are arrival and departure dates exclusively on Saturday? 

During high season, from the end of June to the beginning of September, the arrival and departure dates will be those that appear in the availability calendar in blue on our website. It is usually on a Saturday or Sunday in most cases, although there are exceptions. In other periods of low season, it is possible to choose other days of arrival and departure.    

What internet speed can we expect? 

This depends by property and the location and the type of subscription it is signed up to. Should you require a quick, strong, and reliable signal then please let us know when choosing a property so we can try and accommodate your requirements. Please note that we nor the owner can be held responsible for any issues relating to the quality of the signal beyond our control, but we will always discuss your issues with the provider when possible.   

Is there bedding, towels, and kitchen towels? 

All the properties have all the bedding, towels (not beach towels) and dish cloths that are needed.   

What do I have to do if I want to file a claim? 

If you are dissatisfied with the property or if there is a problem, call directly the contact person of the property where you are staying as they have the authorization to directly help you. Should the problem not be dealt with to your satisfaction then send us an email to Holiday-Chiclana and we will do our best to resolve it as soon as possible or work out a solution with the owner.   

Do you feel like telling your experience to others? 

The following tenants will thank you. Soon after your departure you will receive an email with a questionnaire to assess the accommodation. We want to know how you felt during your stay. We are also interested in knowing how you liked our service. We would like to know how your vacation went. This will serve to give ideas to the following guests and to help improve where necessary.